In-stock orders are prepared as soon as possible on business days after payment has been received and matched. Pre-orders follow the expected availability shown on the product page. Once the parcel is handed to the carrier, the order status changes to Shipped.

After an order is created, we send a confirmation by e-mail. If the order is linked to your LP account, you can also see its current status under My account → Orders.

If the order has not yet been shipped, contact us as soon as possible. Whether a change is possible depends on the current processing status of the order.

After the parcel is handed to the carrier, standard delivery within Czechia and Slovakia normally takes several business days. Actual transit time depends on the carrier, destination, weekends and public holidays. Dispatch time and carrier transit time are separate parts of the delivery process.

Shipping cost depends on the country, carrier and delivery method. The exact price is always shown before you confirm the order in the Delivery & payment step.

Parcels are packed in neutral outer packaging and the products inside are protected against normal mechanical damage during transport. The outer packaging does not unnecessarily describe the parcel contents.

Take photos of both the packaging and the contents and contact us as soon as possible. Include the order number so we can locate the case quickly.

We currently use bank transfer. After confirming the order, payment details and a QR code are displayed, and the same details are also sent by e-mail.

CZK orders use Czech QR payment. EUR orders use SEPA payment details and a SEPA QR. PLN orders use separate PLN bank details with IBAN and BIC/SWIFT; no PLN QR is generated. Always pay using the exact details shown for your specific order.

For CZK payments, check the variable symbol and order number in the payment message/reference. For EUR/SEPA payments, check the IBAN, amount and LP-… order reference. For PLN payments, check the PLN amount, IBAN, BIC/SWIFT and use the order number as the transfer title/reference. Correct identification helps us match the payment quickly.

Products identified as research materials are offered exclusively for laboratory, analytical and research purposes and are not intended for use in humans or animals.

Basic information is shown on each product detail page. If reconstitution is specified, use only a compatible medium according to the specification of that material. The website calculator only performs mathematical conversions of values entered by the user.

A pre-order means the product is not ready for immediate dispatch at the time of ordering. If an expected availability date is known, it is shown directly on the product page.

For a consumer distance contract, generally yes unless a statutory exception applies. You do not have to give a reason. You may withdraw by e-mail or through our online function.

The “peptide” or “research only” label does not automatically exclude the statutory withdrawal right. However, a qualifying sealed protective package may fall within the statutory health/hygiene exception once the seal is broken. A reconstituted or irreversibly mixed product may also fall within the mixing exception depending on the circumstances. An unopened, intact sealed product therefore cannot be treated as non-returnable merely because it is a peptide.

No. Withdrawal without giving a reason is a separate consumer right. A complaint/defect claim concerns defective or non-conforming goods. Labelling a product as research material does not by itself remove statutory defect rights.

No. You can complete an order without registering. An LP account lets you view order history and status and save default delivery preferences.